Plain-language definition

What AI agent evaluation means here.

AI agent evaluation tests whether an agent can perform the intended task, stay grounded, use tools correctly, comply with policy, refuse or escalate when needed, and keep passing meaningful cases as the system changes.

Example before the midpoint

Example evaluation scorecard

Example evaluation scorecard

FieldExample
Task successDid the agent complete the intended workflow?
GroundednessDid it stay within provided facts and sources?
Tool useDid it call the right tool with the right boundaries?
Policy complianceDid it refuse, redact, or route sensitive cases?
RegressionDid recent changes break previously passing cases?

Failure modes

What goes wrong when this control is poorly designed.

Only happy paths are tested.

The release misses failure cases that are predictable in real operation.

Evaluation cases do not reflect actual operators or users.

Pre-release success does not translate to the workflow's intended context.

Thresholds are undefined.

The release decision becomes a debate instead of an evidence review.

Production failures are not fed back into the test set.

The same failure can recur because learning never reaches evaluation.

Measures of effectiveness

The control should make release behavior clearer.

  • Evaluation pass rate by case class.
  • Failure severity distribution.
  • Regression rate.
  • Escalation correctness.
  • Time from production failure to updated test case.